Cancellation & Refund Policy

This policy applies to all Grinkif paid plans bought from Somdeb Mandal, trading as Grinkif ("Grinkif", "we") through our app or website. It forms part of our Terms of Service. It is shown before checkout so you can read it before paying.

1. The free trial comes first

Every new parent account can use Grinkif free for 14 days: 1 child, 1 subject of your choice, every feature, and 6 full-length mock tests in that subject. The trial starts at your child's first learning session. No card or UPI is needed, and nothing is charged when it ends. The trial is your chance to decide whether Grinkif suits your family before you pay.

2. Cancellation

• You can cancel a monthly or yearly plan at any time: in the app under Parent Zone → Plan & billing, or by emailing support@grinkif.com from your account email. If you pay by UPI AutoPay, cancelling the mandate in your UPI app also stops future charges.
• Cancelling turns off auto-renewal. You won't be charged again.
• Your plan stays fully active until the end of the period you've already paid for (the current month, or the current year for yearly plans), then it ends. After that your child's learning locks, but progress and reports are kept, so you can resubscribe whenever you like.
• To avoid the next charge, cancel before your renewal date. The renewal date is shown in Parent Zone → Plan & billing.

3. Refunds

No refunds once purchased. Payments for monthly and yearly plans are non-refundable, in full or in part. This includes unused days, months or subjects, not using the Service, cancelling part-way through a period, and downgrading to a smaller plan. A downgrade, or a switch between monthly and yearly billing, takes effect at your next renewal.

Exceptions: when we always refund

• Duplicate charge: you were charged more than once for the same plan and period.
• Failed payment: money was debited from your account, but the payment failed and your plan was not activated or renewed.
• We close your account: if Grinkif closes your account, we refund the unused part of your current paid period (less any amount already returned to you through a chargeback).

For a duplicate or failed charge, we refund the full amount of that charge to the original payment method. We aim to start the refund within 5–7 working days of confirming the problem; your bank or UPI provider may then take up to 5–10 working days to show it in your account. Often, failed-payment debits are reversed automatically by your bank or Razorpay without you needing to ask.

To report a duplicate or failed charge, email support@grinkif.com with your account email, the date and amount, and the payment reference (from your Razorpay receipt or bank or UPI app).

4. Renewal payments that fail

If an automatic renewal payment fails, you get a 3-day grace period with a notice in the app. If it still isn't paid after that, your child's learning locks until the payment goes through; reports and progress are kept, and the subscription resumes when payment is made.

5. Upgrades

If you upgrade from 1 subject to all subjects during a paid period, you get access straight away and pay only the pro-rated difference for the rest of that period. Upgrade payments are also non-refundable, except for duplicate or failed charges.

6. Chargebacks

If you think a charge is wrong, please contact us first. We'll look into it quickly. If a chargeback is raised with your bank, access to the paid plan may be paused while it is resolved, and any referral credit the payment produced is removed.

7. Referral rewards

Referral rewards are Grinkif Credit that can be used only to pay for Grinkif plans. They are never paid as cash, refunds or credit to a payment method, and they have no cash value.

8. Your legal rights

Nothing in this policy affects any rights you have under Indian law, including the Consumer Protection Act, 2019, that cannot be excluded by agreement.

9. Contact

Grinkif (Somdeb Mandal, sole proprietor)
Kolkata, West Bengal, India
Email: support@grinkif.com